FAQ

Creating an account is quick. Click “Sign Up” or “Register,” enter your full name, date of birth, email, and phone number, and choose a username and secure password. Make sure your details match your ID, because after your first withdrawal you’ll need to complete verification.You’ll also select your preferred currency — Appuesta supports USD — and set any deposit limits if you want immediate control over spending. After registering, confirm your email using the link we send. If you don’t see the message, check your spam folder or request a resend via live chat. Once that’s done, you’re ready to deposit and play.

Appuesta currently offers a 100% match bonus plus 100 free spins, up to $300, with a minimum deposit of $10. Bonus funds and free spins carry a 20x wagering requirement unless otherwise stated in the promotion terms.Always read the full bonus terms for game contributions, maximum bet limits while the bonus is active, and any expiration dates. Free spins may be tied to specific slots and could have separate playthrough rules. For ongoing deals and seasonal promotions, visit our promotions page.

No-deposit bonus codes are rare and are offered only during special promotions or as VIP rewards. Appuesta announces these limited offers via the promotions page, email, or in-account notifications. If we run a no-deposit promo, the terms will clearly state eligibility, bonus amount, wagering requirements, and any game restrictions.If you believe you should have received a code and didn’t, contact support@appuesta.com or start a live chat for confirmation. Always check the promotion’s expiration date before claiming.

Appuesta supports a wide range of payment options to suit different player preferences. Accepted methods include major cryptocurrencies (Bitcoin/BTC, Ethereum/ETH, Tether/USDT, Litecoin/LTC, Bitcoin Cash/BCH, DogeCoin/DOGE, Binance Coin/BNB, Ripple/XRP, Solana, Tron/TRX), Visa, bank transfer, and Western Union. All transactions are processed in USD.Processing times vary by method: crypto deposits are typically fastest, card transactions are usually instant for deposits, and withdrawals depend on verification status and the chosen method. Withdrawal limits and fees may apply; see the cashier page for current limits and average processing times. For smooth withdrawals, complete your KYC verification before requesting funds.

Wagering requirements tell you how many times you must play through bonus funds before withdrawing them. For the welcome bonus, the requirement is 20x the bonus amount. For example, a $50 bonus with 20x playthrough means you must wager $1,000 before withdrawing bonus-derived winnings.Different games contribute different percentages toward the requirement — slots usually contribute 100%, while table games and live dealer rounds often count less. Free spins winnings may have separate wagering rules. Bonus terms will list game contributions, expiration periods, and any maximum cashout limits. Always check the promotion’s full terms before using a bonus.

Yes. Appuesta Casino is fully mobile-compatible. You can play directly in your phone’s or tablet’s browser without downloading an app. The site is optimized for iOS and Android, offering smooth gameplay for slots, table games, and live dealer titles.If you experience lag or display issues, clear your browser cache, update your browser, or switch to a different network. For persistent problems, contact support through live chat for device-specific troubleshooting.

Appuesta offers a broad game library from dozens of providers, including big names like Evolution Gaming, Playtech, Pragmatic Play, Play’n GO, Microgaming (Apricot), Betsoft, Quickspin, and Evoplay, plus many niche studios. You’ll find classic and video slots, progressive jackpots, live dealer tables, video poker, and specialty games.Providers are regularly added, so expect fresh releases and state-specific exclusives. Game filters and provider tags make it easy to find favorites or try new studios. If a game you want isn’t visible, check back — titles are frequently updated.

Yes. Appuesta operates under applicable licensing and regulation, and we publish our licensing information and audit details on the site so players can verify. Games come from accredited providers that use certified random number generators (RNGs) or regulated live-game systems to ensure fairness.If you have questions about a provider’s certification or want audit reports, contact support@appuesta.com and we’ll point you to the relevant documentation. Fair play and transparency are core principles here.

KYC (Know Your Customer) verification confirms your identity to protect you and prevent fraud. Common documents requested include a government-issued ID (passport or driver’s license), proof of address (utility bill or bank statement dated within the last three months), and, for some payment methods, proof of ownership of the payment account.You may be asked to verify before your first withdrawal or when you change payment methods. Documents are handled securely and retained only as required by law. Completing verification in advance speeds up withdrawals and reduces delays.

For account or technical issues, try these quick steps first: log out and back in, clear your browser cache, update your browser or app, and check your internet connection. If the problem persists, take a screenshot and contact live chat for fastest help, or email support@appuesta.com with your username, a clear description, and any screenshots.If your account is locked for security reasons or due to verification, follow the instructions in our email or chat guidance. Support teams are available to walk you through next steps and keep things moving.

Appuesta encourages safe play and provides tools to help you stay in control, including deposit limits, loss limits, session time reminders, reality checks, time-outs, and self-exclusion options. You can set or adjust limits from your account settings at any time.If you feel play is becoming a problem, contact our support team for help or access links to professional resources and support hotlines. Responsible play is part of fairness and long-term enjoyment; use the tools available to keep your experience balanced.

Your data and finances are protected with industry-standard security measures, including SSL encryption, secure storage practices, and restricted access by authorized personnel only. Payment handling follows strict protocols to protect transactions, and we work with vetted providers to maintain privacy and safety.For help, use live chat for immediate support, email support@appuesta.com for detailed inquiries, or consult the FAQ section on the site. Our team is available to answer questions about security, account access, payments, and more.